FAQs

Ask A Fundraiser is an innovative online E-tool solution designed to support nonprofit organizations in developing their fundraising infrastructure and tools. It leverages cutting-edge technology to take organizations through the process of developing individualized fundraising plans using an interactive and user-friendly online platform. Our step-by-step approach supports organizations in the development of their comprehensive three-year strategic plan for fundraising, budget, case for support, gift pyramid, stewardship structure, policies and procedures manual, and an organizational pitch that will resonate with funders.

Ask A Fundraiser works by utilizing a step-by-step approach for users to build their fundraising plans and collateral material. Users can access the product through a web browser or dedicated mobile application. The signature deliverables from this E-Tool are the production of an organization’s fundraising case for support and personalized narrative to use in the fundraising process (newsletters, grant applications, letters, annual reports, etc.). After signing-up for the E-Tool, users begin the program by selecting a case for support template that will house their final fundraising case for support. After selecting a design, they can begin the program by watching the tutorial videos and completing each section of the E-Tool. Content that is needed for the final case for support is pulled from the user’s worksheets throughout the program and auto-populated into the selected design. 

Ask A Fundraiser can be used for a wide range of purposes. It enables users to build their organization’s case for support, personalized and standardized fundraising narrative, three-year fundraising goals, gift pyramid (fundraising strategies for higher level donors), stewardship structures (donor benefits and recognition structures), policies and procedures manual or individual fundraising processes, documents portfolio, and standardized fundraising talking points that will resonate with funders.

Yes, security is a top priority for Ask A Fundraiser. We have implemented robust measures to ensure the safety of user data and protect against unauthorized access.

To safeguard the confidentiality and integrity of your information, we use industry-standard encryption protocols such as SSL (Secure Sockets Layer). 

Our commitment to security is not only reflected in the measures we have implemented but also in our dedication to regular security audits and assessments. We proactively monitor our systems to identify and address any potential vulnerabilities, ensuring that our platform maintains the highest level of security.

Ask A Fundraiser is compatible with most modern web browsers, including Chrome, Firefox, Safari, and Edge. It also has dedicated mobile applications for iOS and Android devices. To ensure optimal performance, we recommend using the latest versions of these browsers and keeping your operating system up to date.

To sign up for an Ask A Fundraiser account: 

To change your email address for Ask A Fundraiser, please reach out to our dedicated support team. You can contact them through support@askafundraiser.com. They will assist you with the email address update process and ensure that your account information is accurately and securely updated. Your satisfaction is important to us, and our support team is here to help with any questions or concerns you may have.

To update your billing information, log in to your account and navigate to the "Billing" or "Account Settings" section. There, you can enter your new payment details and save the changes. 

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we may offer alternative payment options such as bank transfers, depending on your location.

Yes, we take the security of your payment information seriously. We use industry-standard encryption and comply with all relevant data protection regulations to safeguard your details.

Your subscription billing cycle is based on the date you initially signed up. You will be billed on this same date each month for the duration of your subscription. This consistent billing cycle ensures a hassle-free experience, allowing you to enjoy uninterrupted access to our services without any surprises.

Yes, you can cancel your subscription at any time. Log in to your account and navigate to the "Subscription" or "Billing" section to find the cancellation option. Please note that cancellation might be subject to specific terms based on your subscription type.

Absolutely! Prior to your subscription renewal, we will send you a helpful reminder email. This email will include all the pertinent information about the upcoming payment, giving you a heads-up about the renewal process.

If a payment fails, we will make multiple attempts to process the payment. You will receive notifications about the failed payment, and we may request you to update your billing information or use an alternative payment method. 

Yes, subscriptions are set to auto-renew by default to ensure uninterrupted service. You can manage your subscription settings to disable auto-renewal if you prefer. 

As a security measure, we do not store your credit card information on our servers. We utilize secure payment gateways to handle your payment details.

A. You can view your billing history by logging in to your account and accessing the "Billing" or "Transaction History" section. There, you will find a record of all your past payments and transactions.

Worksheets are individual sections or webpages within our website that contain specific content or information. They are designed to organize and present content in a structured manner, allowing users to access relevant information easily. To access each page, you must complete the page you are on. Below is an outline of major worksheets or sections of the Ask A Fundraiser E-Tool: 

To access different worksheets, you must complete each of the worksheets in sequential order to unlock each of the worksheets. You can identify the worksheet you have completed by seeing the green check mark before the worksheet on the Table of Contents sidebar on the left side of the screen. Once you have completed a worksheet, that information will be saved for future reference, and you will be able to use the navigation menu located on the left sidebar to toggle back and forth between worksheets. Simply click on the page title you want to visit, and you will be directed to that particular worksheet.

Editing content on any page is simple and convenient. Once you have the necessary editing privileges, just navigate to the page you wish to modify. You can change the text or any input you need to update. When you're satisfied with the changes, simply click on the "Next" button, and your modifications will be automatically saved and instantly updated on the page. It's a seamless process that ensures your work is always up-to-date and readily available to your audience. 

In most cases, not yet. However, information within website pages can be found by toggling between completed items in the Table of Contents sidebar on the left side of the screen, making it possible for users to find specific information on the site. 

Yes, you have the flexibility to customize your final case for support with your organization's brand. While you must use one of our four cases for support templates, you can modify the colors and font of the text to align with your brand's identity. Additionally, you have the option to upload images, allowing you to personalize the overall aesthetic of the case. 
 
 Furthermore, it's important to note that all the content within the case for support will be directly sourced from the narrative you developed on each of the E-Tool pages. With these customization options, you can create a compelling and cohesive case for support that reflects your organization's unique identity and goals.

Absolutely! You will be able to upload images from your organization or images that your organization owns to enhance your case for support. Currently, it is not possible to upload videos, audio, or other multimedia elements, but will be a feature we grow into in the future. Log in to your account and access the Finalize Case for Support editor. 

Deleting information is a sensitive action and typically restricted to administrators. If you need to remove information, contact your organization’s authorized user.

The number of users you can have on the platform at a time varies on your subscription level. Despite the number of users, all users must have the same organizational e-mail to access the platform. 

  | Basic Plan  | Up to 2 users
 | Full Plan  | Up to 5 users
 | Advanced Plan  | Up to 12 users 

Click on the image button on the top right of your screen. This will allow you the ability to add users from your organization to join the process and contribute to the content within the worksheets. Users may be given the ability to either create/edit or just comment on the content within each of the worksheets. 

- If you want teammate users to be able to create or edit content, give them full access by pushing the full access button. 
- If you want teammate users to only be able to comment on the text, select the comment-only access by pushing the comment-only button 
- If you have any further questions or need assistance, please don't hesitate to reach out to our support team.